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Billing & Payment Policies

Members must (i) provide HyperSurf Internet Services with accurate and complete billing information including legal name, address, telephone number, and credit card/billing information, and (ii) report to HyperSurf Internet Services all changes to this information within thirty (30) days of the change. Members are responsible for any charges to their account.
We request a 30-day notice of cancellation on all services. Cancellations should be in writing and emailed to, or Faxed to: (408)325-0301, and followed up with a phone call (877) 702-7873 to confirm.


Members having questions regarding charges to an account, should contact HyperSurf's Customer Service Department at (877) 702-SURF. All charges are considered valid unless disputed in writing within sixty (60) days of the billing date. Adjustments will not be made for charges that are more than 60 days old.


Charges are billed to Members' credit cards or debit cards, as applicable, each month for the basic service and any additional usage or services. HyperSurf is not responsible for any charges or expenses (e.g. for overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by HyperSurf.


If paying by check, payments are due by the 15th of each month. If not received your account will be suspended until payment is received and the bank clears the check.


If you pay for Services through a prepayment plan, automatic billing described above shall only apply to the charges not paid for through the prepayment plan.


Delinquent accounts may be suspended or canceled at HyperSurf's sole discretion; however, charges will continue to accrue until the account is canceled. HyperSurf may bill an additional charge to reinstate a suspended account.